Flat Rate Van Lines LLC
★ 1.1· 13 reviews · Capital Heights, MD
⚠ Not currently active
- USDOT number
- 1973654 ↗
- MC number
- MC698237 ↗
- Phone
- (800) 267-1850
- Fleet
- 2 trucks · 2 drivers
- Safety (FMCSA)
- 0 inspections · 0 crashes
- Service area
- Interstate moves
- Location
- 8527 ASHWOOD DRIVE, Capital Heights, MD 20743
- In the registry since
- 2009 · 17 years
- FMCSA registration updated
- Feb 2010
Movers
Rating trend by year
Share of 1–5★ reviews per year, Google + Yelp combined (10 dated reviews)
1★
2010
1
1.1★
2011
9
5★
4★
3★
2★
1★
Rating breakdown
1.1
13 reviews total
5
0
4
0
3
0
2
1
1
9
Star-by-star breakdown above is based on the 10 reviews we've captured the full text of so far — out of 13 total reviews across Google & Yelp.
Customer reviews (13)
Yelp
HORRIBLE! Moving is stressful enough and they made it worse. They never showed. I have yet to hear back from them and they were supposed to move me 5 days ago. I have disputed the deposit charge with my credit card company because they obviously have no intention of calling me back to refund it.
Yelp
Do not waste your time or money is the short story, long version below:Our experience with flat rate and their customer service rep Oscar:My husband and I hired a moving company to move us. I explained to the customer service rep we live in a 1 bedroom apartment and will be moving to a house. We wil...
Yelp
What ever you do -- do not hire this company. They are actually scrammers. They quoted me a price of 625.00 for the total move. They sent 3 men. 1 stayed outside the whole time doing nothing. I had my son and another to help them. They took one box out at a time. It took them 2 hous to get to...
Yelp
Just like the other yelpers, I don't recommend this company to other people. I was scheduled for 1 pm. When they still not showed up at 2 pm, I called their rep, James. He was very rude and didn't apologize at all (totally different attitude from the previous calls when I booked the service and p...
Yelp
These people actually scare me. They said they would arrive at 8:00 am, and lied all day about being "right around the corner." When we would call to ask for updates on their whereabouts, they were aggressive and insulting. We were thinking, why are YOU yelling at US. You're nearly 9 hours late. Lon...
Yelp
THE worst.So I booked BEFORE reading the reviews and once I did I started to get antsy. I called James immediately to make sure that I wouldn't deal with some of the things the other yelpers did and he was off work. Ok fine, I like Fridays off sometimes too. Wellllll I got the owner and he (after ta...
We read this company's 10 lowest-rated reviews and sorted what they describe, unverified, as written by the reviewers. A type is listed once two or more reviewers describe it, and a review that describes two problems is counted in both rows. Quotes are the reviewers' own words.
Late pickup or deliveryPickup or delivery happened later than promised
6 reviews · latest 2011
Late pickup or deliveryPickup or delivery happened later than promised
6 reviews · latest 2011
“The movers finally showed up two and a half hours late” 2★ · Yelp · Oct 2011 · Kris X. · See this company on Yelp →
“when they pulled up in a rented Penske truck nearly 2.5 hours after they called and asked if they could come early (WTF?? Early? You were supposed to be here at 7am. It's noon...)” 1★ · Yelp · Aug 2011 · L A. · See this company on Yelp →
“They ended up showing up 2 weeks late with my stuff and kept giving me the run around.” 1★ · Yelp · Jun 2011 · jeetu c. · See this company on Yelp →
Bill higher than the quoteThe price went up on moving day or at delivery
5 reviews · latest 2011
Bill higher than the quoteThe price went up on moving day or at delivery
5 reviews · latest 2011
“it was not the $783 that I signed up for, but that plus $960 for "materials"!!!” 1★ · Yelp · Jun 2011 · A D. · See this company on Yelp →
“I get the estimate price for $ 352 now I have to pay $ 1735” 1★ · Yelp · Apr 2011 · Fabbian D. · See this company on Yelp →
Belongings held for extra paymentCrew refused to unload or deliver until paid more
3 reviews · latest 2011
Belongings held for extra paymentCrew refused to unload or deliver until paid more
3 reviews · latest 2011
“they would "hold" our items unless we paid the full amount.” 1★ · Yelp · Nov 2011 · j c. · See this company on Yelp →
“They would not take my stuff off the truck until I paid them.” 1★ · Yelp · Oct 2011 · Mary Y. · See this company on Yelp →
“Would not deliver items until they were paid in full” 1★ · Yelp · Sep 2010 · Laurie M. · See this company on Yelp →
These are customers' accounts, quoted as written. Problem types and sums are our reading of each review. We do not verify individual claims, and the company may dispute them. Counts cover the 10 low-rated reviews we read, not every review on Google or Yelp. Bars compare the types with each other.
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