Shetler - Derby Moving & Storage LLC

Shetler-Derby Moving and Storage was the worst moving company I have ever dealt with and we are still dealing with the ramifications of their work. It was a bad enough experience that I struggle with where to start or how to express how negative the experience was. I will go point by point to keep t...

The movers were responsive to our needs, especially when loading in Phoneix. Good crew in PHX. GREAT driver Jerome and wife Mary. On the loading end in Louisville. Poor unloading crew. Not trustworthy. Responsive until at the end of the day I found they stole my expensive watches and my passport. A...

This business is completely unethical. After our move, multiple items were damaged and several were missing. They will not return calls and denied a loss prevention claim stating they are not responsible for damaged items or when there is no proof that the item was in their possession. It's a shame...

Avoid Shetler-Derby Moving & Storage.I was contacted by Shetler as the booking agent for a cross-country move. All the way up to the day of the move, everything seemed great.Starting that day, they took responsibility for nothing. They apparently booked the worst, more underhanded hauling agent....

We moved from KY to CA and it was (and continues to be) HELL. We were given a delivery window as to when our items WOULD arrive in CA so we planned accordingly. Informed Shetler that we also had a window of time that the freight elevator would be reserved to move in. When the driver didn't show at...

They brought and OLD 1970's truck to our home. Had the front tires changed in our drive. They only had the driver and one helper for much of the day.They did not have enough moving pads for our items, so I unboxed mine and let them use those. They took our belongings to storage, unwrapped them th...