One Way Van Lines LLC
- USDOT number
- 3078816 ↗
- MC number
- MC65466 ↗
- Phone
- (855) 331-6683
- Fleet
- 1 truck · 1 driver
- Safety (FMCSA)
- 0 inspections · 2 crashes
- Service area
- Interstate moves
- Location
- 901 N NEWKIRK ST SUITE D, Baltimore, MD 21205
- In the registry since
- 2017 · 9 years
- FMCSA registration updated
- Apr 2023
Rating trend by year
Share of 1–5★ reviews per year, Google + Yelp combined (14 dated reviews)
Rating breakdown
Star-by-star breakdown above is based on the 14 reviews we've captured the full text of so far — out of 74 total reviews across Google & Yelp.
Customer reviews (74)
My experience with Rolling Vans was not the best on April 9th 2022. To start, the drivers were one (1) hour late with no courtesy call whatsoever. I had to call to get updates from an agent "Victoria" as to when the drivers would be arriving??My 2nd issue was the professionalism of one of the move...
When I first called One Way Vanlines, I was quickly given information, a quote and very friendly service. I made a $220 deposit immediately. The next day, I had to cancel services and everything with the company changed. I was spoken to rudely on the phone, hung up on and my e-mails were ignored. My...
I intended to have my furniture and boxes shipped from NC to CA. I had a conversation with the manager Zeke. Zeke was responsive and communicative, and got back to me in a short time. The price they offered was not too cheap, but it was reasonable as it involved coast-to-coast shipping. The shipping...
Every person who works at this "company" should be ashamed of themselves. Shady unethical business practices. Honestly the worst customer service I've ever experienced. Shoddy, sloppy, and unprofessional work (movers scratched floor, broke items beyond repair, totally inappropriate); complete lack o...
My stuff finally arrived. The driver advised that my stuff had been here locally in storage and he was going to get it and deliver it. That being said, 1 man delivered my stuffHe also unloaded everything into my living room and a friend of mine carried all the bedroom furniture upstairs and helped s...
Hired a broker who hired One Way Van Lines. Picked up my stuff in Pittsburgh PA on 08/10/2018, delivery to California was set for 09/08/2018....today is 10/03/2018 and still NO stuff. They told me is was "estimated" to come last week, no calls. Manager has been very rude. No one seems to take respo...
We read this company's 11 lowest-rated reviews and sorted what they describe, unverified, as written by the reviewers. A type is listed once two or more reviewers describe it, and a review that describes two problems is counted in both rows. Quotes are the reviewers' own words.
Late pickup or deliveryPickup or delivery happened later than promised
7 reviews · latest 2022
“the drivers were one (1) hour late with no courtesy call whatsoever.” 2★ · Yelp · Apr 2022 · Denise B. · See this company on Yelp →
“My stuff finally arrived. … Can't believe my stuff was here and they held it in storage...” 1★ · Yelp · Nov 2018 · Lindsay K. · See this company on Yelp →
“delivery to California was set for 09/08/2018....today is 10/03/2018 and still NO stuff” 1★ · Yelp · Oct 2018 · Lindsay K. · See this company on Yelp →
Damaged or lost belongingsItems broken, lost or missing during the move
5 reviews · latest 2019
“half of my shipment was "left behind" in their warehouse” 1★ · Yelp · Jan 2019 · Tayler L. · See this company on Yelp →
Deposit not refundedPrepayment kept after a cancellation or a move that never happened
2 reviews · latest 2022
“they lied on the BBB report and never returned my deposit for a cancelled move” 1★ · Yelp · Apr 2022 · Kristen A. · See this company on Yelp →
“I made a $220 deposit immediately. … It is now nearing the end of September 2019, and I still NEVER received the refund.” 1★ · Yelp · Sep 2019 · Kristen A. · See this company on Yelp →
Bill higher than the quoteThe price went up on moving day or at delivery
2 reviews · latest 2018
“We paid an expedite premium to have our things delivered within five day window of our moved date, but that window was not met with no explanation given. I had to call to have the premium removed from our bill.” 1★ · Yelp · Jun 2018 · Stephen F. · See this company on Yelp →
These are customers' accounts, quoted as written. Problem types and sums are our reading of each review. We do not verify individual claims, and the company may dispute them. Counts cover the 11 low-rated reviews we read, not every review on Google or Yelp. Bars compare the types with each other.
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