The Moving Connection INC
★ 3.2· 25 reviews · Baltimore, MD
⚠ Not currently active
- USDOT number
- 988461 ↗
- MC number
- MC492184 ↗
- Phone
- (443) 524-1202
- Fleet
- 9 trucks · 8 drivers
- Safety (FMCSA)
- 0 inspections · 3 crashes
- Service area
- Interstate moves
- Location
- 2659 MERCHANT DRIVE, Baltimore, MD 21230
- In the registry since
- 2001 · 25 years
- FMCSA registration updated
- Feb 2018
Rating trend by year
Share of 1–5★ reviews per year, Google + Yelp combined (25 dated reviews)
2.9★
2017
7
4★
2018
5
3.7★
2020
7
3.5★
2021
2
2★
2022
4
5★
4★
3★
2★
1★
Rating breakdown
3.2
25 reviews total
5
12
4
2
3
0
2
2
1
9
Customer reviews (25)
Google
An unfortunate experience because North American Van Lines is so professional and has such a great team in Texas. This company, and their leadership are so unresponsive that we had to bring in a lawyer to aide us in the process. The damages and missing items can never be replaced. While it is an unf...
Google
This was our 12th move and definitely the worst. Approximately 90% of our items had some type of damage. Many items broken/damaged beyond repair. Major missing parts to two if our beds (beds cannot be put together without these parts). Light colored (brand new) sectional not covered/wrapped in pl...
Google
everything worked out great for our move. Joann was super to deal with and we had a great driver that took care of everything. very happy with the experience!
Google
The ABSOLUTE WORST EXPERIENCE EVER!! If possible to give negative stars, that is what I would give The Moving Connection with North American. It all seemed to start out great, until our furniture arrived at our new home and was loaded off the truck. Out of eleven professional moves, we have never ha...
Google
The did everything on time and very professionally. Charged exactly what they quoted and were the lowest quote we had. Nothing lost. Nothing broken. Excellent company
Google
The job was contracted out to a local Maryland company. People were nice enough, but the movers were rough with the belongings. Our furniture has war wounds from the move. They didn't have enough on the crew for the loading. Job started at 10AM and didn't not finish until 9PM. They ran out of room a...
We read this company's 9 lowest-rated reviews and sorted what they describe, unverified, as written by the reviewers. A type is listed once two or more reviewers describe it, and a review that describes two problems is counted in both rows. Quotes are the reviewers' own words.
Damaged or lost belongingsItems broken, lost or missing during the move
5 reviews · latest 2022
Damaged or lost belongingsItems broken, lost or missing during the move
5 reviews · latest 2022
“my late mother’s coffee table (which arrived completely broken on one end)” 1★ · Google · Aug 2022 · Saron Asgodom · Read the review →
“Approximately 90% of our items had some type of damage. Many items broken/damaged beyond repair.” 1★ · Google · Jul 2022 · Jennifer Cutlip · Read the review →
“Approximately 80% of our belongings have some sort of damage, to include a grandfather clock for which I was assured would be packaged properly. It is now sitting in my garage in several pieces.” 1★ · Google · Feb 2022 · Matthew Metts · Read the review →
Late pickup or deliveryPickup or delivery happened later than promised
2 reviews · latest 2022
Late pickup or deliveryPickup or delivery happened later than promised
2 reviews · latest 2022
“It took four and a half weeks for my household items (all of my stuff!) to be shipped to me.” 1★ · Google · Aug 2020 · Caryn Bell · Read the review →
These are customers' accounts, quoted as written. Problem types and sums are our reading of each review. We do not verify individual claims, and the company may dispute them. Counts cover the 9 low-rated reviews we read, not every review on Google or Yelp. Bars compare the types with each other.
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